Return Policy
At Maison Grainge, we’re all about helping you feel good in your skin — and with your purchase. If something’s not quite right, we’re here to make it better.
🧴 Beauty & Skincare Returns
Due to the nature of cosmetic and skincare products, all products have the MAISON GRAINGE CERTIFIED 30 day return policy. This helps us ensure the safety, hygiene, and integrity of the products we sell.
However, if your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery and we’ll be happy to help.
🎁 Gift Cards & Digital Items
All gift card sales are final and non-refundable.
💌 Contact for Returns
If you experience an issue with your order, email us at wearevelourhelp@gmail.com with:
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Your order number
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A clear photo of the product and packaging
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A description of the issue
We’ll respond within 1–3 business days and work to resolve the situation quickly.
⏳ Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
❗ Non-Returnable Items
We cannot accept returns on:
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Opened or used products
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Sale or clearance items
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Digital products (e.g. gift cards)
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Items marked as non-returnable at checkout
We know shopping indie beauty should feel as good as it looks — thanks for being part of the Maison Grainge community 💖