Shipping Policy
Thank you for shopping with Maison Grainge – your destination for the best in indie beauty. We’re committed to getting your order to you quickly, safely, and with care.
🌍 Where We Ship
We currently ship worldwide, with the exception of a few restricted countries. Please note that shipping availability may vary depending on the brand or product you’ve ordered.
🚚 Shipping Timeframes
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Processing Time: Orders are typically processed within 2–5 business days.
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Standard Shipping: Once shipped, orders may take 6–18 business days for delivery, depending on your location.
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International Shipping: May take longer depending on customs and carrier delays.
Please note: shipping times are estimates and may vary during high-volume periods, holidays, or unforeseen circumstances.
🎁 Shipping Costs
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U.S. Orders over $45: Enjoy Free Standard Shipping
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U.S. Orders under $45: Shipping calculated at checkout
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International Orders: Shipping rates calculated at checkout. Some items may not qualify if the supplier doesn’t offer international fulfillment.
🚫 Shipping Restrictions
Some products may not be eligible for international shipping depending on the brand’s policies or regional laws. If this affects your order, we’ll notify you as soon as possible and issue a refund for any restricted item.
🔍 Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking info to update.
❗ Delays or Issues?
If your package is delayed or hasn’t arrived within the expected time frame, feel free to reach out to our customer support team at wearevelourhelp@gmail.com – we’re here to help.
Thank you for being part of the Velour community. We’re so glad you’re here!